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Privacy Policy
SA PSYCHICS – PRIVACY POLICY
Operator / Data Controller:
Clear Moon Trade (Pty) Ltd (Reg. No. 2018/255892/07)
Email: [email protected]
Website: https://www.sa-psychics.com
Last updated: 2025
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1) Introduction
Welcome to SA Psychics. This Privacy Policy explains how we collect, use, share, store, and protect your personal information (“Personal Information”) when you use www.sa-psychics.com, our mobile versions, or related online services (collectively, the “Platform”).
“SA Psychics”, “we”, “us”, or “our” refers to Clear Moon Trade (Pty) Ltd, which operates the Platform and acts as the Data Controller under applicable law.
This Policy complies with:
POPIA – Protection of Personal Information Act, 2013 (South Africa)
GDPR – General Data Protection Regulation (EU/UK)
CCPA/CPRA – California Consumer Privacy Act (US, transparency provisions)
By using the Platform, you agree to this Policy. Please read it together with our Terms of Service.
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2) Who this Policy applies to
This Policy applies to all visitors, users, and registered clients, regardless of location (South Africa and abroad).
You must be 18 years or older to use the Platform.
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3) What we collect
A. Information you provide
Name and surname
Email address and mobile number
Date of birth (age verification)
Account login details
Billing or payment information (processed by third-party payment gateways)
Chat transcripts, call session data, and feedback you choose to provide
B. Information collected automatically
IP address, device type, operating system, browser
Access times, duration, pages viewed, referring URLs
Approximate geolocation (if enabled)
Cookies, tracking pixels, and other identifiers (see Cookies & Analytics)
C. Information from third parties
We may receive limited data from payment processors, advertising partners (Google, Meta, TikTok), or social media interactions where you engage with our content or ads.
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4) How we use your information
We process your Personal Information to:
Create and manage your user account
Facilitate and deliver purchased sessions
Process payments and send confirmations
Provide customer support and resolve disputes
Improve the Platform and user experience
Send important service updates or marketing messages (where permitted)
Prevent fraud and ensure security
Comply with legal, financial, and tax obligations
We do not sell your Personal Information.
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5) Legal bases for processing (GDPR territories)
Where GDPR applies (EU/UK users), processing is based on:
Performance of a contract (for readings or sessions you purchase)
Consent (for cookies, analytics, and marketing)
Legitimate interest (security, fraud prevention, service optimisation)
Legal obligation (bookkeeping, taxation, compliance)
You may withdraw your consent or object at any time by emailing [email protected].
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6) Cookies & Analytics (and Ad Tracking Technologies)
We use cookies and similar technologies to enhance site performance, security, and marketing effectiveness.
This includes third-party analytics and advertising tools such as:
Google Analytics, Google Ads, Meta/Facebook Pixel, and TikTok Pixel, which help us:
Analyse visitor behaviour and traffic
Measure marketing performance and conversions
Deliver personalised advertising and remarketing campaigns
These third parties may collect or receive certain information about your device, browsing behaviour, and interactions with our site, which they process in line with their own privacy policies.
You can manage or withdraw consent at any time using the Cookie Settings link or your browser preferences.
For EU/UK visitors, non-essential cookies are used only after explicit consent.
CCPA/CPRA disclosure: We do not sell your Personal Information. Some ad technologies may constitute “sharing” for cross-context behavioural advertising. You can opt out via your cookie settings or contact [email protected].
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7) Sharing and disclosure
We may share limited Personal Information with:
Service providers (hosting, analytics, payment processing, security, communications) under strict confidentiality
Regulatory or legal authorities, if required by law or court order
Corporate successors, in case of merger, acquisition, or restructuring, under equivalent privacy safeguards
We never permit service providers to use your data for their own marketing purposes.
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8) Cross-border transfers
As we operate globally, your data may be processed or stored outside South Africa (for example, in the EU, UK, or USA).
All transfers comply with POPIA and international privacy standards through:
Standard Contractual Clauses (SCCs)
Adequacy decisions
Contractual protections and confidentiality obligations
By using the Platform, you consent to these lawful international data transfers.
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9) Data retention
We keep your Personal Information only as long as necessary to:
Provide our services
Meet legal, accounting, and tax requirements
Resolve disputes and enforce agreements
When no longer needed, data is securely deleted or anonymised.
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10) Security
We take appropriate technical and organisational measures to safeguard your Personal Information, including:
SSL encryption of all traffic
Secure data storage
Access control and monitoring
Vendor due diligence
Breach detection and incident response procedures
While we maintain high standards, no system is 100% secure, and we cannot guarantee absolute protection against unauthorised access.
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11) Your rights
Depending on your jurisdiction, you may have the right to:
Access your Personal Information and request a copy
Correct or delete your data
Object to or restrict processing
Withdraw consent at any time (for cookies or marketing)
Request data portability (GDPR territories)
Lodge a complaint with your local data authority or South Africa’s Information Regulator
To exercise these rights, contact [email protected].
We may verify your identity before fulfilling requests.
Information Regulator (South Africa): https://www.justice.gov.za/inforeg/
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12) Marketing communications
We may send service-related updates and, if permitted, promotional offers.
You can opt out at any time via the unsubscribe link or by contacting us at [email protected].
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13) Children’s privacy
Our Platform is for users aged 18 and above.
We do not knowingly collect data from minors.
If such information is discovered, we will delete it promptly.
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14) Links to third-party sites
Our website may link to third-party websites (e.g., social media, advertising networks).
SA Psychics is not responsible for their content or privacy practices.
Please review their policies before sharing information with them.
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15) International users and jurisdiction
If you access the Platform from outside South Africa, you acknowledge that your data may be processed within South Africa or other countries.
We apply equivalent data protection safeguards globally and ensure compliance with international standards.
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16) Updates to this Policy
We may update this Policy periodically. The “Last updated” date indicates the current version.
Material changes will be notified on our website.
Continued use of the Platform after changes means you accept the updated terms.
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17) Contact us
Clear Moon Trade (Pty) Ltd – Data Protection Office
Email: [email protected]
Address: Cape Town, South Africa