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Terms of Use
SA PSYCHICS – USER TERMS OF SERVICE
(ADVISOR TERMS OF USE WILL FOLLOW)
Site Operator:
Clear Moon Trade (Pty) Ltd
Registration No.: 2018/255892/07
Industry: Telecommunications
Email: [email protected]
1. Introduction
These Terms and Conditions (“Agreement”) govern your use of the SA Psychics website and services (“Platform”).
By accessing or using the Platform, you accept these Terms in full. If you disagree with any part of them, you may not use the Platform.
You must be 18 years or older to use SA Psychics.
By using the Platform, you represent that you are at least 18.
SA Psychics may suspend or terminate any account if it believes the user is under 18.
2. Nature of the Service
SA Psychics provides an online and telephonic platform that connects users (“you”) with independent advisors (“Advisors”) for paid spiritual, intuitive, and wellness sessions.
All payments for services are collected by Clear Moon Trade (Pty) Ltd, which acts as the merchant of record.
Advisors are independent contractors, not employees, representatives, or agents of SA Psychics.
3. Disclaimer and Advisor Verification
SA Psychics verifies the identity and background of all Advisors before approving their profiles to ensure a professional and trustworthy environment.
However, SA Psychics cannot and does not guarantee the accuracy, reliability, or outcome of any advice, reading, or service provided during a session.
Each Advisor is an independent contractor solely responsible for the content and quality of their consultations.
All advice, readings, or guidance provided by Advisors are for entertainment and informational purposes only.
They do not constitute professional medical, legal, or financial advice.
If you require professional assistance, consult a licensed professional in person.
If you are in crisis, experiencing suicidal thoughts, or in a medical emergency, contact emergency services in your area immediately.
4. Payment and Billing
Payment Collection
All payments are processed by Clear Moon Trade (Pty) Ltd via secure payment gateways (PayGate (Pty) Ltd).
Service Packages
Sessions are sold in pre-paid packages of 15 minutes, 30 minutes, or 60 minutes, as displayed on the website or during purchase.
Each package grants you a defined consultation time with an Advisor.
Packages must be used within the validity period shown (if any).
Unused minutes are non-refundable and non-transferable.
Rates and Currency
Prices are shown in South African Rand (ZAR) unless otherwise stated.
All prices include applicable VAT and fees.
Refunds
Refunds may be granted only in exceptional circumstances, at the sole discretion of SA Psychics.
Promotional or free sessions may be modified or withdrawn at any time.
Payment Methods
Payments may be made via Visa, MasterCard, Diners Club, American Express, or EFT.
Security
Transactions are handled by DPO PayGate (Pty) Ltd using SSL encryption.
SA Psychics does not store card details.
Personal data are processed under the Protection of Personal Information Act (POPIA).
5. User Conduct
You agree to:
Use the Platform only for lawful, respectful purposes.
Avoid spam, harassment, or abusive language.
Not disrupt or manipulate the Platform’s systems.
Not request or offer off-platform communication or payments.
Respect the privacy of Advisors and other users.
All communication and billing must occur exclusively through the SA Psychics Platform.
6. Privacy and Data Protection
Your personal data are processed in accordance with POPIA and other applicable privacy laws.
By using the Platform, you consent to collection, storage, and processing of your data for service, billing, and support.
SA Psychics may disclose information when legally required, to prevent fraud, or to enforce this Agreement.
By using the Platform, you also consent to the use of cookies and analytics in accordance with our Privacy Policy.
7. Service Availability
SA Psychics strives to maintain reliable service but cannot guarantee uninterrupted access.
Downtime may occur due to maintenance or network issues.
No compensation is available for interruptions.
8. Intellectual Property
All text, designs, logos, images, and source code on the SA Psychics website are the exclusive property of Clear Moon Trade (Pty) Ltd.
You may not copy, reproduce, modify, or distribute any materials without prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law:
SA Psychics and Clear Moon Trade (Pty) Ltd are not liable for any loss, damage, or injury resulting from use of the Platform or reliance on any advice received.
The Platform is provided “as is,” without warranties of any kind.
SA Psychics is not responsible for Advisor conduct or communications.
No liability exists for indirect, incidental, consequential, or punitive damages.
Nothing in these Terms limits liability for death, personal injury, or fraud caused by negligence.
10. Off-Platform Interactions and Personal Decisions
SA Psychics is not responsible for any meetings, communications, or relationships that occur outside of the Platform between users and Advisors.
Any decision made or action taken by a user based on advice or information obtained through the Platform is done entirely at the user’s own discretion and risk.
SA Psychics and Clear Moon Trade (Pty) Ltd shall not be liable for any injury, loss, or damage — emotional, financial, or physical — resulting from such interactions or decisions.
11. Indemnity
You agree to indemnify and hold harmless Clear Moon Trade (Pty) Ltd, its directors, employees, and agents from any claims or expenses arising from your misuse of the Platform or breach of these Terms.
12. Marketing Communication
SA Psychics may contact users who have previously used or inquired about its services via SMS, WhatsApp, phone, or email.
You may opt out at any time by emailing [email protected]
13. Termination of Access
SA Psychics may suspend or terminate user access at any time, with or without notice, including for misuse or breach of these Terms.
14. International Users
Users outside South Africa acknowledge and agree that:
Services are provided by Clear Moon Trade (Pty) Ltd, a South African company.
All transactions are deemed to occur in South Africa.
Users are responsible for compliance with their local laws.
SA Psychics makes no representation that services are permitted or appropriate elsewhere.
15. U.S. Arbitration and Class-Action Waiver
U.S. users agree that any dispute or claim arising from SA Psychics use shall be resolved exclusively through binding arbitration under the Arbitration Foundation of Southern Africa (AFSA), held in Cape Town, South Africa.
You waive any right to participate in a class action or jury trial.
Judgment on the arbitration award may be entered in any court with jurisdiction.
16. Governing Law and Jurisdiction
This Agreement is governed by and construed in accordance with the laws of the Republic of South Africa.
Any dispute shall be resolved exclusively in the courts of Cape Town, subject to the arbitration clause above.
17. Entire Agreement and Updates
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Clear Moon Trade (Pty) Ltd.
We may update these Terms by posting a new version on the website.
Continued use of the Platform after updates constitutes acceptance of the revised Terms.
Advisors Terms of use
These Advisor Terms and Conditions (the “Agreement”) apply to all users (“you” or “Advisor”) who access and/or use the SA Psychics platform (the “Site”), which is owned and operated by Clear Moon Trade (Pty) Ltd, a private company registered in the Republic of South Africa under registration number 2018/255892/07 (“Clear Moon Trade,” “we,” “us,” or “the Site Provider”).
Clear Moon Trade (Pty) Ltd is the sole legal owner and operator of the SA Psychics website (www.sa-psychics.com) and the SA Psychics Advisor Platform (collectively, the “Platform”).
By registering as an Advisor, you agree to these Terms of Use and acknowledge that your engagement is strictly as an independent contractor, not an employee of Clear Moon Trade (Pty) Ltd or SA Psychics.
1. Disclaimer
The Platform is provided “as is” and “as available.” Clear Moon Trade (Pty) Ltd makes no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, or reliability of the Platform or any information transmitted through it.
Use of the Platform is entirely at your own risk. Clear Moon Trade (Pty) Ltd disclaims all liability for loss, damage, or injury arising from your use of the Platform or services rendered through it.
2. What Is SA Psychics
SA Psychics provides an online platform that allows independent Advisors to offer spiritual, intuitive, or wellness services to clients. The Platform enables communication between Advisors and users and facilitates payments.
All payments from users are collected by Clear Moon Trade (Pty) Ltd, which acts as the merchant of record. Advisors are compensated on a per-minute basis according to the SA Psychics pay scale, which may vary depending on experience, performance, and client rating.
Clear Moon Trade (Pty) Ltd acts only as a facilitator and is not a party to any direct contract between you and a user regarding the advice given. The provision of services and the quality of advice remain your sole responsibility.
3. Relationship of the Parties – Independent Contractor
Independent Status: You act solely as an independent contractor. Nothing in this Agreement creates an employment, partnership, joint-venture, or agency relationship between you and Clear Moon Trade (Pty) Ltd.
No Employment Benefits: You are not entitled to medical aid, pension, UIF, annual leave, or any other employee benefits.
Tax Obligations: You are responsible for declaring and paying all taxes (income tax, VAT, etc.) arising from your per-minute earnings. Clear Moon Trade (Pty) Ltd will not deduct PAYE, UIF, or similar contributions.
No Authority: You have no authority to bind or represent Clear Moon Trade (Pty) Ltd or SA Psychics.
Indemnity: You indemnify Clear Moon Trade (Pty) Ltd against any claims or liabilities (including SARS or Department of Labour claims) arising from your conduct or independent status.
4. Minimum Performance Requirements
To maintain an active profile, you must:
Be online and available at least 90 hours per calendar month, and
Generate a minimum of R1 000 in gross income per calendar month.
Failure to meet either requirement for two consecutive months may result in suspension or permanent removal of your profile.
Exceptional circumstances (e.g. medical or family emergencies) may be considered upon written request.
5. Privacy
You are responsible for safeguarding your login credentials.
By using the Platform, you agree to the SA Psychics Privacy Policy, which complies with the Protection of Personal Information Act (POPIA).
Clear Moon Trade (Pty) Ltd may process or disclose Advisor information when required by law or to protect its rights and the integrity of the Platform.
6. Payments and Fee Structure
Collection of User Payments:
All payments from users are collected directly by Clear Moon Trade (Pty) Ltd, which processes transactions and manages client billing. Advisors may not accept or request payments directly from users.
Per-Minute Pay Scale:
Advisors are remunerated on a per-minute basis, at the rate determined by the SA Psychics Advisor Pay Scale, which may vary according to factors such as Advisor category, client ratings, and tenure on the Platform. Clear Moon Trade (Pty) Ltd may update this scale periodically with reasonable notice.
Payment Schedule:
Payments to Advisors are made monthly in arrears, after transaction validation and chargeback periods have passed.
Deductions:
Clear Moon Trade (Pty) Ltd may withhold or deduct amounts related to chargebacks, refunds, fraud, or unresolved disputes.
Taxes:
Advisors are solely responsible for reporting and paying any taxes applicable to their income received from SA Psychics.
7. Acceptable Use and Prohibited Conduct
You agree to:
Provide services professionally, ethically, and respectfully;
Maintain strict confidentiality of all client communications;
Use the Platform responsibly and in accordance with its intended purpose.
You must not, under any circumstances:
Exchange contact details with clients. This includes sharing personal phone numbers, WhatsApp, email addresses, social-media accounts, or physical addresses.
Exchanging contact details with clients is strictly prohibited and will result in a R15 000 (fifteen-thousand-rand) fine, potential legal action, and immediate removal from the Platform.
Refer clients to your personal website, social-media pages, or any external platform.
Arrange private sessions or meetings with users outside the SA Psychics Platform.
All services must be billed exclusively through SA Psychics.
Offer or attempt to offer legal, medical, financial, or any other advice that requires professional licensing or formal qualifications.
Engage in any form of harassment, hate speech, fraud, or unethical conduct.
Violation of these terms constitutes a material breach and may result in termination, a financial penalty, and legal action.
8. Suspension and Termination
Termination by Either Party:
Either the Advisor or Clear Moon Trade (Pty) Ltd (SA Psychics) may terminate this Agreement for any reason by giving 24 (twenty-four) hours’ written notice (including email).
Effect of Termination:
Upon termination, your profile will be removed from public access. Any undisputed earnings for completed sessions up to the termination date will be paid in the normal monthly payment schedule.
Immediate Termination:
Clear Moon Trade (Pty) Ltd may terminate immediately and without notice if you:
Breach any material term of this Agreement;
Engage in fraud, misconduct, or abuse;
Exchange contact information or solicit clients outside the Platform;
Damage the Platform’s reputation; or
Violate any laws or ethical standards.
Post-Termination Obligations:
After termination, you must cease representing yourself as affiliated with SA Psychics or Clear Moon Trade (Pty) Ltd.
9. Intellectual Property
All trademarks, software, designs, and content forming part of the SA Psychics Platform are the exclusive property of Clear Moon Trade (Pty) Ltd.
You may not copy, modify, distribute, or use these materials outside the scope of your role as an Advisor.
10. Governing Law and Jurisdiction
This Agreement is governed by and construed in accordance with the laws of the Republic of South Africa.
Any dispute shall be resolved exclusively in the courts of Cape Town, Western Cape.
11. Entire Agreement and Amendments
This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements or representations.
Clear Moon Trade (Pty) Ltd may update these Terms by posting the amended version on the SA Psychics website. Continued use of the Platform after posting constitutes acceptance of the revised Terms.